Returns and exchanges
Should you not be fully satisfied with our products, please see our return policies and details on how to return below.
Wholesale & Trade Returns
All wholesale and trade orders are subject to a minimum of $20.00 excl. GST restocking fee.
All orders over $200 are subject to a 10% restocking fee. This covers the cost of paper-work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.
No credit will be supplied for goods returned without original packaging, not in a re-sellable condition.
The cost of freight for returning orders is at the expense of the customer.
We cannot accept the return of any decorated garments as these are not deemed as re-sellable.
We cannot accept the return of any order after 60 days.
Sample orders can be returned for credit at the expense of the customer. Sample returns are subject to the restocking fees and conditions as above.
PLEASE NOTE – IMPORTANT
Mak is not liable to contribute to any screen-printing or other decoration costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason, we highly recommend that you check in all orders rather than having them sent directly sent to your printer or embroiderer. We also recommend viewing Mak products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer or embroiderer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
Please email firstname.lastname@example.org for a returns form.
If you're not satisfied with your online purchase, you can return the item(s) for an exchange or credit. Online orders cannot be returned in-store.
All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise, your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
In order to process your return as quickly as possible, please include your name, email address and invoice number. Please indicate what you are returning, the reason why and whether you require an exchange or credit.
The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.
Please note that unless the product supplied is faulty or incorrect, the original shipping charge will not be refunded.
Sale items are not eligible for exchange or credit. Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
Online orders can be returned to:
CNR of Young and Elizabeth Streets,
Carrington, NSW 2294